Shipping policy

Thanks for shopping with strollwheel.com. International shipping might experience delay due to Due to severe weather and typhoon season,. to keep track of your order, contact strollwheel@gmail.com so we can provide you the order’s tracking number, and we strive to provide you with services of the highest level.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-2 business days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Shipping Time 

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping may be delayed due to factors beyond our control such as typhoons, blizzards, and other extreme weather conditions, including worker strikes. If your order is delayed, please contact us via email at strollwheel@gmail.com and we will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

We currently do not charge any sales tax, if you encounter customs fees, you will need to pay for it yourself

Phone: +86 18657965719

Email: strollwheel@gmail.com

Address: 6th Floor, No. 19 Huaxia Road, Dongcheng Street, Yongkang City, Jinhua City, Zhejiang Province