Refund and Return Policy

If you are unhappy with your purchase, as long as you contact us within 7 days from the receipt of the item, we will process your returnexchange request. Any request after 7 days will not be honored. Please make sure to contact us by email (strollwheel@gmail.com) at first.

Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 7 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Non-returnable items

On sale items or gift cards are non-refundable.
DamageLost caused by customers is non-refundable.

General Return Process

Initiate a return Please email us at strollwheel@gmail.com with photos andor videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note Items returned without authorization will not be accepted). We recommend that you send your returnexchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost returnexchange.
Refund or exchange when we receive your returnexchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

If the return is due to our problems (such as incorrect products, quality problems of products), we will provide a full refund for you include the return freight;
If the return is due to the buyer’s problem (such as don’t likewant the item, ordered a wrong productsize), the buyer should pay the return freight.
No restocking fee to be charged to the consumers for the return of a product.
Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at strollwheel@gmail.com.

Order Cancellations

If you contact us immediately after purchase, we can help you cancel the order. If you have paid but the package has not been shipped, we can cancel the order for you, and you will need to pay the corresponding handling fee.
Orders can't be canceled once the parcel is shipped out.

Email strollwheel@gmail.com

Tel +86 18657965719

Address No. 19, Huaxia Road, Dongcheng Street, Yongkang City, Zhejiang, China. 321300
Official website www.strollwheel.com www.strollwheel.cn
Alibaba strollwheel.en.alibaba.com